Reference

Privacy Policy For Your gimbal99 Account

Our Privacy Policy explains what account, wallet and device details we collect, why we use them, and how you can ask about your records before opening an account.

Account dataWallet recordsDevice choicesPolicy requests
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gimbal99 Privacy Policy For Your gimbal99 Account
ASK OUR TEAM

Three Ways To Ask About Privacy

A clear contact route helps when you want to understand a data record, correct an account detail or ask why a payment reference appears in your history.

Live chat Use live chat from the account area between 09:00 and 22:00 WIB to ask how our Privacy Policy applies to phone verification, login records or a DANA, OVO, GoPay or QRIS reference.
Account request Send a correction or access request through the account support form. Tell us which detail needs attention, such as an outdated phone number, and we will use the account step to locate it.
Payment query For a wallet or bank transfer record, provide the date, method and status shown in your account. We can check the payment trail without asking you to share a PIN, password or full card detail.
DATA CONTROL

Six Privacy Practices We Keep Visible

Privacy Policy choices should be understandable when you are moving from mobile login to the lobby or checking an account record on desktop.

Account details

We collect information you submit for account access, including contact details and phone verification results. We use it to identify your account, help with login questions and keep your account requests connected to the right record.

Wallet trail

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can create payment records. We use method, amount and status details to reconcile a request, investigate a mismatch and answer your payment question.

Device signals

When you sign in from a mobile browser or desktop, technical signals such as browser type, session time and general device details may help us detect unusual access. These signals support account protection and are not a substitute for your password.

Cookies

Our site may use cookies or similar storage to keep a session active, remember selected settings and measure page performance. You can adjust cookie controls in your browser, although restricting them may affect the account sign-in path.

Account safety

We do not ask for your password, wallet PIN or one-time code in a privacy request. If a message asks for those details, use the support route inside your account instead and tell us what happened so we can check the contact trail.

Retention requests

You can ask which personal details we hold, request a correction or ask about deletion where local law permits. We may retain limited records when needed for an open payment question, account protection or a legal obligation.

Privacy Policy Questions From Indonesia

These Privacy Policy answers focus on the practical questions you may have before opening a gimbal99 account or checking an existing record. We explain the account step, wallet references, device behaviour and contact route in plain terms. If your request concerns eligibility or access, that outcome depends on local law, and our support team can point you to the current policy wording without requesting private credentials.

The Privacy Policy covers account details, phone verification, sign-in activity, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains your choices for access, correction and deletion where local law permits.

We use phone verification to connect the account access step with the correct record and help protect sign-in activity. The result can also help support locate a login issue. We do not need your wallet PIN or one-time code for a Privacy Policy request or account question.

Yes. The Privacy Policy covers payment references created when you use DANA, OVO, GoPay or QRIS, including method, status and timing details needed to reconcile an account request. Bank transfer and virtual account references can be handled in the same payment trail.

Use live chat or the account support form during 09:00 to 22:00 WIB and ask for a data access request. Include your account identifier and the records you want checked. We may ask account questions to confirm ownership, but we will not ask for your password.

You can ask us to correct an outdated contact detail, phone number or account record through support. State exactly what is wrong and what should replace it. We will check the account step before changing the record, and payment history may need separate verification.

We keep records for the account, payment or support purpose that required them, subject to local requirements. A closed account may still have limited payment or security records where they are needed for an open query or legal obligation. Support can explain a particular record.

Open live chat or the support form from your account area between 09:00 and 22:00 WIB. Describe the Privacy Policy concern without sending a password, wallet PIN or full payment credential. If access is discussed, the outcome depends on local law and the current account conditions.

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